Planned founding-beta policy

Refund policy

Payment is not active in the research preview.This policy applies only after checkout is visibly enabled and the purchaser has paid for the founding beta.

14-day satisfaction window

A purchaser may request a refund within 14 calendar days of the original purchase. The request should use the same email address used at checkout and identify the order or receipt when available.

How to request a refund

Send the request to catreintro@agent.qq.com. The merchant of record shown on the receipt may also provide payment-related buyer support under its buyer terms.

After a refund

Future plan access and scheduled transactional messages are disabled. Necessary transaction and refund records may be retained for accounting, fraud prevention, and legal compliance.

Abuse and mandatory rights

Repeated or fraudulent use of the refund process may be declined where legally permitted. Nothing in this policy limits consumer rights that cannot legally be waived, and the merchant of record’s applicable buyer terms control where they provide stronger rights.